Industry and quality study Agency of the Year:
Digital agency - Agency of the Year winner - Satisfied customers
With ten consecutive years as nominees, two podium finishes and four wins, in the Årets Byrå survey, it is not an exaggeration to say that at Limetta we have some of the industry's most satisfied clients
We see Limetta being rated one of Sweden's best digital agencies every year since 2012 as confirmation that our approach of working long-term with our clients works
How the agencies are rated
In Årets Byrå, 151 Swedish communications agencies were evaluated and nearly 2,500 survey responses from buyers of communication services were collected. The agencies are rated on a scale from 1 to 10, where 10 is best.
Our ratings
We received the highest ratings in 10 of 15 areas and some we want to highlight a little extra are our strategic expertise (9.1), our digital expertise (9.08), our knowledge of brands (9.25) and our focus on business value (9.25). It feels fantastic because that's exactly where we want to be - we are actually the best in these areas in Sweden.
What do our customers say?
Admittedly we like everything that can be measured in numbers, but equally important is what our customers say in their own words. Here are a bunch of customer quotes from Årets Byrå:
Based on our brand analysis and previous experience we feel that Limetta has the highest level of understanding of our end customers
Very skilled at keeping a user perspective, modern and functional design and incredibly high quality in their deliveries
Extremely responsive, good at taking initiative and driving the work forward.
We felt a strong commitment from everyone we were in contact with at the agency, it was really fun
Very fun to work with, great at delivering and highly creative
The advice we get from limetta allows us to steer our strategies very well
Creative but never losing focus on what really matters
Limetta has a full understanding of how our products need to be packaged and presented to achieve strong acceptance among customers
Genuine, family-like workplace culture from the manager to every single employee. Places great value on honesty and openness, operating with all cards on the table — which is unusual and greatly appreciated
Why our customers choose to work with us
Flip it around: is there any client who doesn't want to work with us? Via Årets Byrå we asked whether our clients had considered replacing us with another agency? The answer was a flat no. Zero percent had considered switching agencies. But what if their main contact person at the agency were to leave then? Still zero percent
With that out of the way, you can see that our clients choose us for our digital expertise, because the collaboration works well (chemistry) and because we are engaged. Many of our new clients come to us because we've been recommended or because they were impressed by how we carried out one of our previous projects. That may not be hugely unique in the agency world, but it's still a clear mark of quality that our clients are happy to recommend us. Or as one of our clients put it in the survey: "I do that as often as I can"
What does set us apart, however, are our unusually long client collaborations. The average length for an agency engagement is 3 years - our average runs at more than double that
About the Agency of the Year
The Agency of the Year is an annual industry and client study and is based on clients' anonymous ratings and reviews. The Agency of the Year is carried out by Regi and the study is supported by KOMM, Swedish Advertisers, Swedish Media Agencies, the Swedish Marketing Association, Swedish Communicators, Swedish Content Agencies and Sponsring och Eventsverige (SES).
